Frequently Asked Questions

 Amazon data centers are distributed across the world, ensuring Axiom can be accessed from anywhere. For more information about our servers, please refer to  aws.amazon.com/s3/

Axiom cloud servers run on the Amazon S3 platform, which operates in geographically dispersed data centers that comply with industry standards for reliability and security. Through built-in fault tolerance and redundancy measures, we can guarantee through our Amazon servers data availability 99.999999999% of the time.

Our support team is ready to assist you with phone and email support. Please contact your local Jet Stream Integrator Partner regarding their hours of operations.

Contact your local Axiom Partner Integrator to cancel your account.Early termination fees may apply if you are on a contract.

There is no limit to the number of users you can have per account

Yes. We calculate the number of kb of video that your clients review during the month. This means that a portion of the data charge for the month will be from users who view the video. Typically most clients review only a small fraction of the video that they store on our service and you should expect the greatest use of data to come from the storage itself.

As integrator you create your customer accounts and connect cameras to Axiom cloud over ONVIF or direct RTSP or HTTP url using our admin portal.All video footage will be stored in a cloud and available to end-users over Web or Mobile apps.

We charge you either on pay-per-use model for storage and outbound traffic (we don't charge for ingested traffic by Axiom) or monthly fee per camera.

Axiom is offering full range of services to integrators: admin portal, customer portal, end-user mobile, web and executable apps. Cloud and Local/Hybrid recording. Flexible alarm schedules. API for integration with existing alarm or access management systems.Branding and white labeling option.

Pay as you go plans, for those who don't want to have fixed camera fees.

Axiom is a professional cloud based video monitoring platform available for integration or direct reselling. We provide businesses the opportunity to deliver an industry grade cloud based VMS with top of the line features to their clients at an affordable cost. Axiom operates through Amazon’s S3 servers to provide additional redundancy and security to your data.

Axiom offering full range of services to System Integrators:

- Admin portal, customer portal, end-user mobile, web and executable apps.

- Support any ONVIF based camera and NVR

- Cloud and Local/Hybrid recording

- Flexible alarm and event schedules.

- API for integration with existing alarm or access management systems.

- Branding and white labeling option.

- Pay as you go plans, for those who don't want to have fixed camera fees.

Yes. Multiple levels of user accounts are available. It is possible to set a custom access level for a specific user and limit number of cameras this user can control.

Fill out our registration form and we will be in contact shortly to help you setup your account.

Currently we offer push modules for Uniview, Axis and Hikvision cameras. 

Web User Interface only supports h.264, since browsers only supports h.264.

No. Both User Interface and Admin Portal are 100% web-based and does not require any additional software (aside from browser like Google Chrome) to be installed.

Axiom mobile apps are available for Android and Apple devices.

Typically we recommend at least 700 kbit/sec for full HD streams to ensure smooth video, but this parameter is highly dependent on the camera manufacturer, codecs used and expected video quality. In some cases even 50 kbit/sec can be sufficient, while for advanced features like face recognition or licence plate reading a higher bandwidth might be required.

Yes, we support Axis cameras as well as any other IP cameras. We recommend installing our PUSH module on your Axis cameras. The purpose of PUSH is to allow cameras to connect to the AWS cloud directly over HTTPS tunnel. This configuration is extremely reliable and secure, there are no intermediate servers (3rd party P2P Stun and Turn servers do not support continuous streaming), enabling the camera to connect directly to the cloud. This connection eliminates security vulnerabilities with cameras often being exposed to internet hacking threats over port forwarding.No public access is possible to PUSH module connected cameras. Unlike P2P servers, the Axiom PUSH Module does not have issues with ports blocked on ISP providers since it is streaming generic HTTPS traffic.Currently we support Uniview, Hikvision and Axis open platform cameras with the Axiom Push Module. All Axis cameras also can be connected to Jet Stream platform through ONVIF protocol without Axiom PUSH.

Yes, Axiom supports analog cameras through hybrid NVR connection.

Yes, notifications can be delayed and accumulated for periods from 5 minutes to 12 hours.

Yes. Multiple logs are created to assist in system maintenance, billing, troubleshooting and security.

Yes, specific users can be given access to only a subset of cameras. Furthermore, user permissions for end-users can be customized to provide and revoke the following VMS rights, and save and the clip.

Yes. Users can have various levels of access.

Yes. There is no limit in the number of cameras per group, and no limit to the number of groups. One camera can be added to multiple groups.

End User Interface (UI) runs on any operating system that can support a modern browser such as Google Chrome, additionally we have IOS and Android mobile applications.

Follow the link under the “Forgot your Password?” on the login screen and follow the prompts. You should receive an email with a password reset link shortly.

Yes, all recorded video can be exported and saved to your local computer. Otherwise saved clips are stored indefinitely in Axiom Library and available as long as your account is active.

Yes you can. Each customer can have limits placed on the account to prevent them from changing the resolution settings for cameras or from viewing the video on too many devices or machines.

All video is saved on a "rolling" basis. As new data comes in we delete the old data to make space in your account. You can increase or decrease the number of days that we save data on your account at any time however we constantly track your data usage and at the end of the month we give you a total number of kb that you have used.

Axiom does not limits you on amount of cameras to connect or duration of stored footage.

The only limitations is a bandwidth of network connections of site where cameras located.On average, we would expect a 720p resolution camera at 15FPS to produce 300kbit/sec and 25GB of storage used for 7 days of 24/7 recording.

No. Axiom services are all available month-to-month, however we do offer discounted rates for termed service.

If your account uses more data than you have pre-paid for we will calculate a portion of the on demand price that you have used extra for the month.

Storage is calculated as the average kb of data used each day over every day for the billing month. For example if you use 0.5 TB of data for the first 20 days and then 2 TB for the remaining 10 days you will be charged for an average of 1 TB over a 30 day month.

Yes. We calculate the number of kb of video that your clients review during the month. This means that a portion of the data charge for the month will be from users who view the video. Typically most clients review only a small fraction of the video that they store on our service and you should expect the greatest use of data to come from the storage itself.